· Are you able to call your management company and discuss problems promptly with professionals? 24 hours each day of the week, 365 days each year?
· Do you receive complaints from your homeowners that the manager does not return their phone calls?
· How do you learn what is happening on the property and the concerns of the homeowners?
· Does anyone maintain a list of outstanding issues and update you with the progress each month?
· Does anyone track the critical dates affecting your Association, such as contract renewals, insurance expiration dates and meeting dates?
· Can you read the Association's monthly financial statement?
· Do you receive a copy of the reconciled bank statement with your financial information each month?
· Are you having difficulty with large delinquencies and no follow up?
· Who secures bids and quotes for the Association? Are you ever certain that the quotes are all for the same set of specifications?
· Do you feel comfortable that the appropriate vendors are being paid the correct amounts?
· Who is monitoring the activities of the landscape management firm?
· Who is coordinating the installation of the new roof or the resurfacing of the pool?
· Does anyone at your management company speak with the homeowners to determine what their expectations are?
· How do you learn of the latest legislative updates affecting your Homeowner Association.
· Who prepares the Annual Operating Budget for the Association and advises you of the performance to the Budget each month?
· Who takes the Minutes for your Board Meetings?